Qatar Post Ops

MISSION CONTROL

Trough on Jun 5–6 (Eid al-Adha weekend) — 1.3k–2.0k/day vs ~15–21k weekday norm.

Delivery Success Agent OBSERVATION · 91%

Delivery is healthy — 96.0% delivered, 93.7% on the first attempt. The failure tail is one story: “No answer” causes 51% of the 4,095 open failures.

Wrong address (596) and refused (531) follow. 258 failures are customers who prefer branch pickup — those aren't failures, they're a routing preference.

based on 375,970 consignments · NDR top-15 · Jun 2026

Investigate Propose call-first playbook

WHY DELIVERIES FAIL · NDR TOP 8

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ATTEMPTS TO DELIVER · OF 360,722 DELIVERED

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18,436 parcels needed a 2nd trip — each retry is a wasted stop. First-attempt is the cost lever.

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Hub→OFD dominates end-to-end time: 30.2h average against 5.5h for the actual delivery leg. Fixing hub release beats faster driving.

Flow Agent PROPOSAL · 87%

10,347 parcels are at hub, not yet out for delivery. The 50 oldest have waited up to 33.7 days — all at a single hub, booked before Jun 1 and never assigned a run.

Half of everything delivered goes out next-day; the backlog is not a capacity problem — it's an assignment gap at one facility.

based on 375,970 consignments · hub scan times · Jun 2026

Investigate Approve re-assignment sweep

HOW FAST · CREATE → DELIVERED

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AGING WATCHLIST · STUCK AT HUB

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50 tracked · all at hub …1935 · full list in Investigations

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Read: each bar counts couriers by their average deliveries per day — the typical courier does 44. The violet 200+ bar is branch counters (PUDO) recorded as couriers, not field riders — excluded from under-performer flags.

Courier Agent ACTION TAKEN · AUTO

Flagged Mohamedvall V. for review — 21% delivery success (15 of 70 attempts), lowest of 401 active couriers.

Taken under your standing rule auto-flag success <70% · 3+ active days. Four more couriers sit below 50% — queued as proposals, not auto-flagged.

event log Jun 2026 · min 50 attempts · ✓ flagged 12:09

Undo flag View audit

PRESENT VS DELIVERING · DAILY

delivering (event log) marked present

More riders deliver than clock in — attendance under-captures the field.

LOWEST DELIVERY SUCCESS · MIN 50 ATTEMPTS

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expected (COD raised) settled unsettled gap

COD Reconciliation Agent PROPOSAL · HIGH · 92%

QAR 214,257 of delivered COD is still in couriers' hands. Settlement is fast when it happens — 4.2h median, 99.6% same-day — so this is held cash, not a slow pipe.

Top holder: courier 2261 — QAR 16,075 across 802 delivered parcels, zero settled all month. The top 6 hold QAR 79k between them.

24,874 COD consignments · Jun 2026 · 305 couriers with COD

Approve recall · top 3 Investigate Snooze

CASH IN COURIERS' HANDS · TOP 6

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SETTLEMENT SPEED · WHEN IT HAPPENS

11,966 of 24,874 COD parcels settled (48% by count, 68% by value). The unsettled half includes undelivered orders — the courier-held QAR 214k is computed on delivered parcels only.